Enhancing Stability: DevOps and 24/7 Support in Action

Challenge:

A prominent US-based digital home services marketplace needed substantial improvements for their web and mobile apps. Legacy issues and stability concerns hindered growth and user satisfaction.

Solution:

• Initiation: iITC formed a dedicated team: a scrum master, software architect, software engineers, and QA engineers. The initiation phase entailed analyzing client needs and devising a strategic plan for addressing critical issues.
• Implementation: We closely collaborated with the client’s Product team, prioritizing Jira tickets, designing, engineering, and developing features and fixes. Our dedicated team ensured seamless coordination, working across time zones to maintain continuous progress and stability.
• Completion: Upon completion of our work, we achieved the desired improvements in the client’s web and mobile applications.

Results & Benefits:

• 99.99% uptime.
• 67% faster issue resolution.