From Reactive to Proactive: Revolutionizing MSO Incident Response with AI Challenge: A leading Managed Service Operator (MSO) was equipped with extensive monitoring capabilities across its network, applications, and infrastructure. Despite the comprehensive scope, the system was inherently reactive, with DevOps teams mobilizing only post-incident. The mandate was clear: harness AI/ML to shift from reaction to […]

Optimizing Call Operations: How Machine Learning Slashed Handling Times and Costs Challenge: A leading Managed Service Operator (MSO) faced operational inefficiencies in their call centers, characterized by prolonged call handling times. The goal was to streamline operations and reduce costs by optimizing the customer issue resolution process. Solution: Our tailored Machine Learning (ML) Optimization Service […]

Agile Machine Learning Transformation: Revolutionizing Wound Care Challenge: Our client faced the daunting task of managing dual codebases (iOS and Android) while integrating a sophisticated machine learning algorithm for predicting wound severity, leading to operational inefficiencies and a suboptimal user experience. Solution: Initiation: Embracing Agile methodology, we embarked on a journey to thoroughly comprehend the […]

Rapid Telehealth Implementation: Bridging Healthcare Gaps During COVID-19 Challenge: Amid the COVID-19 pandemic, our healthcare client struggled to assist patients due to lockdowns. They urgently needed a telehealth solution to bridge the gap. Solution: Initiation: We assembled a skilled team of engineers. Implementation: We developed a Proof of Concept, integrating Twilio and Zoom APIs, securing […]

Enhancing Stability: DevOps and 24/7 Support in Action Challenge: A prominent US-based digital home services marketplace needed substantial improvements for their web and mobile apps. Legacy issues and stability concerns hindered growth and user satisfaction. Solution: Initiation: iITC formed a dedicated team: a scrum master, software architect, software engineers, and QA engineers. The initiation phase […]

Breaking Legacy Constraints: Modernizing Pharma Sales Management Challenge: Our client, a pharmaceutical industry leader, faced the formidable task of modernizing their Sales Management system to revolutionize tracking sales quotes, commissions, regulatory compliance, and more, overcoming legacy system constraints. Solution: Initiation: We began by embracing Agile Methodology for adaptability and ensuring clarity through meticulous scope refinement. […]

Streamlining Operations and Boosting Profitability: Our Client’s Journey to Data-Driven Decisions Challenge: The client’s decentralized franchises faced financial and IT system fragmentation, posing hurdles in analysis, forecasting, and expense control. Lacking central data management complicates KPI tracking and data-driven decisions. Solution: Initiation: IITC meticulously evaluated the project’s extensive scope, encompassing intricate business and technical prerequisites. Implementation: […]

From Idea to Market Domination: Our Journey with a Field Service Software Leader Challenge: A client sought to sustain its leading position in the field service software sector by consistently delivering robust software updates for both web and mobile solutions. They required a partner capable of contributing top-tier talent to bolster their engineering and development […]