{"id":16492,"date":"2024-01-10T08:11:27","date_gmt":"2024-01-10T08:11:27","guid":{"rendered":"https:\/\/iitc.ai\/?p=16492"},"modified":"2024-01-12T08:24:44","modified_gmt":"2024-01-12T08:24:44","slug":"optimizing-call-operations-how-machine-learning-slashed-handling-times-and-costs","status":"publish","type":"post","link":"https:\/\/iitc.ai\/km\/2024\/01\/10\/optimizing-call-operations-how-machine-learning-slashed-handling-times-and-costs\/","title":{"rendered":"\u1794\u1784\u17d2\u1780\u17be\u1793\u1794\u17d2\u179a\u179f\u17b7\u1791\u17d2\u1792\u1797\u17b6\u1796\u1794\u17d2\u179a\u178f\u17b7\u1794\u178f\u17d2\u178f\u17b7\u1780\u17b6\u179a\u17a0\u17c5\u1791\u17bc\u179a\u179f\u1796\u17d2\u1791\u17d6 \u179a\u1794\u17c0\u1794\u179a\u17c0\u1793\u1798\u17c9\u17b6\u179f\u17ca\u17b8\u1793\u1780\u17b6\u178f\u17cb\u1794\u1793\u17d2\u1790\u1799\u1796\u17c1\u179b\u179c\u17c1\u179b\u17b6 \u1793\u17b7\u1784\u1780\u17b6\u179a\u1785\u17c6\u178e\u17b6\u1799"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"16492\" class=\"elementor elementor-16492\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f23da0 e-flex e-con-boxed e-con e-parent\" data-id=\"7f23da0\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d67b347 elementor-widget elementor-widget-image\" data-id=\"d67b347\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 06-12-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"448\" src=\"https:\/\/iitc.ai\/wp-content\/uploads\/2024\/01\/6-02-1024x574.jpg\" class=\"attachment-large size-large wp-image-16750\" alt=\"\" srcset=\"https:\/\/iitc.ai\/wp-content\/uploads\/2024\/01\/6-02-1024x574.jpg 1024w, https:\/\/iitc.ai\/wp-content\/uploads\/2024\/01\/6-02-300x168.jpg 300w, https:\/\/iitc.ai\/wp-content\/uploads\/2024\/01\/6-02-768x430.jpg 768w, https:\/\/iitc.ai\/wp-content\/uploads\/2024\/01\/6-02-18x10.jpg 18w, https:\/\/iitc.ai\/wp-content\/uploads\/2024\/01\/6-02-600x336.jpg 600w, https:\/\/iitc.ai\/wp-content\/uploads\/2024\/01\/6-02.jpg 1290w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eb0a344 e-flex e-con-boxed e-con e-parent\" data-id=\"eb0a344\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f406400 elementor-widget elementor-widget-text-editor\" data-id=\"f406400\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 06-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h2>\u1794\u1784\u17d2\u1780\u17be\u1793\u1794\u17d2\u179a\u179f\u17b7\u1791\u17d2\u1792\u1797\u17b6\u1796\u1794\u17d2\u179a\u178f\u17b7\u1794\u178f\u17d2\u178f\u17b7\u1780\u17b6\u179a\u17a0\u17c5\u1791\u17bc\u179a\u179f\u1796\u17d2\u1791\u17d6 \u179a\u1794\u17c0\u1794\u179a\u17c0\u1793\u1798\u17c9\u17b6\u179f\u17ca\u17b8\u1793\u1780\u17b6\u178f\u17cb\u1794\u1793\u17d2\u1790\u1799\u1796\u17c1\u179b\u179c\u17c1\u179b\u17b6 \u1793\u17b7\u1784\u1780\u17b6\u179a\u1785\u17c6\u178e\u17b6\u1799<\/h2>\n<h5><strong>\u1780\u17b6\u179a\u1794\u17d2\u179a\u1780\u17bd\u178f\u1794\u17d2\u179a\u1787\u17c2\u1784\u17d6<\/strong><\/h5>\n\u1794\u17d2\u179a\u178f\u17b7\u1794\u178f\u17d2\u178f\u17b7\u1780\u179a\u179f\u17c1\u179c\u17b6\u1780\u1798\u17d2\u1798\u1782\u17d2\u179a\u1794\u17cb\u1782\u17d2\u179a\u1784\u1793\u17b6\u17c6\u1798\u17bb\u1781\u1782\u17c1 (MSO) \u1794\u17d2\u179a\u1788\u1798\u1798\u17bb\u1781\u1793\u17b9\u1784\u1797\u17b6\u1796\u1782\u17d2\u1798\u17b6\u1793\u1794\u17d2\u179a\u179f\u17b7\u1791\u17d2\u1792\u1797\u17b6\u1796\u1793\u17c3\u1794\u17d2\u179a\u178f\u17b7\u1794\u178f\u17d2\u178f\u17b7\u1780\u17b6\u179a\u1793\u17c5\u1780\u17d2\u1793\u17bb\u1784\u1798\u1787\u17d2\u1788\u1798\u178e\u17d2\u178c\u179b\u17a0\u17c5\u1791\u17bc\u179a\u179f\u1796\u17d2\u1791\u179a\u1794\u179f\u17cb\u1796\u17bd\u1780\u1782\u17c1 \u178a\u17c2\u179b\u1780\u17c6\u178e\u178f\u17cb\u179b\u1780\u17d2\u1781\u178e\u17c8\u178a\u17c4\u1799\u1796\u17c1\u179b\u179c\u17c1\u179b\u17b6\u1793\u17c3\u1780\u17b6\u179a\u17a0\u17c5\u1791\u17bc\u179a\u179f\u1796\u17d2\u1791\u1799\u17bc\u179a\u17d4 \u1782\u17c4\u179b\u178a\u17c5\u1782\u17ba\u178a\u17be\u1798\u17d2\u1794\u17b8\u179f\u1798\u17d2\u179a\u17bd\u179b\u1794\u17d2\u179a\u178f\u17b7\u1794\u178f\u17d2\u178f\u17b7\u1780\u17b6\u179a \u1793\u17b7\u1784\u1780\u17b6\u178f\u17cb\u1794\u1793\u17d2\u1790\u1799\u1780\u17b6\u179a\u1785\u17c6\u178e\u17b6\u1799\u178a\u17c4\u1799\u1780\u17b6\u179a\u1794\u1784\u17d2\u1780\u17be\u1793\u1794\u17d2\u179a\u179f\u17b7\u1791\u17d2\u1792\u1797\u17b6\u1796\u178a\u17c6\u178e\u17be\u179a\u1780\u17b6\u179a\u178a\u17c4\u17c7\u179f\u17d2\u179a\u17b6\u1799\u1794\u1789\u17d2\u17a0\u17b6\u179a\u1794\u179f\u17cb\u17a2\u178f\u17b7\u1790\u17b7\u1787\u1793\u17d4\n<h5><strong>\u178a\u17c6\u178e\u17c4\u17c7\u179f\u17d2\u179a\u17b6\u1799\u17d6<\/strong><\/h5>\n\u179f\u17c1\u179c\u17b6\u1780\u1798\u17d2\u1798\u1794\u1784\u17d2\u1780\u17be\u1793\u1794\u17d2\u179a\u179f\u17b7\u1791\u17d2\u1792\u1797\u17b6\u1796 Machine Learning (ML) \u179a\u1794\u179f\u17cb\u1799\u17be\u1784\u178f\u17d2\u179a\u17bc\u179c\u1794\u17b6\u1793\u1794\u17d2\u179a\u17be\u1794\u17d2\u179a\u17b6\u179f\u17cb\u178a\u17be\u1798\u17d2\u1794\u17b8\u1794\u17c6\u1794\u17d2\u179b\u17c2\u1784\u1794\u17d2\u179a\u178f\u17b7\u1794\u178f\u17d2\u178f\u17b7\u1780\u17b6\u179a\u179a\u1794\u179f\u17cb\u1798\u1787\u17d2\u1788\u1798\u178e\u17d2\u178c\u179b\u17a0\u17c5\u1791\u17bc\u179a\u179f\u1796\u17d2\u1791\u17d4 \u179f\u17c1\u179c\u17b6\u1780\u1798\u17d2\u1798\u1798\u17b6\u1793\u1787\u17c6\u17a0\u17b6\u1793\u178a\u17bc\u1785\u1781\u17b6\u1784\u1780\u17d2\u179a\u17c4\u1798\u17c8\n<ul>\n \t<li><b>\u179b\u1780\u17d2\u1781\u178e\u17c8\u179c\u17b7\u179f\u17d2\u179c\u1780\u1798\u17d2\u1798\u17d6<\/b> \u1799\u17be\u1784\u1794\u17b6\u1793\u179c\u17b7\u1797\u17b6\u1782 \u1793\u17b7\u1784\u1782\u178e\u1793\u17b6\u1798\u1782\u17d2\u1782\u17bb\u1791\u17d2\u1791\u17c1\u179f\u1780\u17cd\u178a\u17c4\u17c7\u179f\u17d2\u179a\u17b6\u1799\u1794\u1789\u17d2\u17a0\u17b6\u17a2\u1793\u17d2\u178f\u179a\u179f\u1780\u1798\u17d2\u1798 \u178a\u17be\u1798\u17d2\u1794\u17b8\u179f\u17d2\u179a\u1784\u17cb\u1785\u17c1\u1789 \u1793\u17b7\u1784\u178a\u17c6\u178e\u17be\u179a\u1780\u17b6\u179a\u1782\u1793\u17d2\u179b\u17b9\u17c7 \u1793\u17b7\u1784\/\u17ac\u1785\u17c6\u178e\u17bb\u1785\u1791\u17b7\u1793\u17d2\u1793\u1793\u17d0\u1799\u178a\u17c2\u179b\u1796\u17b6\u1780\u17cb\u1796\u17d0\u1793\u17d2\u1792\u17d4<\/li>\n \t<li><b>\u1780\u17b6\u179a\u17a2\u1797\u17b7\u179c\u178c\u17d2\u178d\u1793\u17cd\u1782\u17c6\u179a\u17bc\u17d6<\/b> \u1780\u17d2\u179a\u17bb\u1798\u17a2\u17d2\u1793\u1780\u1787\u17c6\u1793\u17b6\u1789 ML \u179a\u1794\u179f\u17cb\u1799\u17be\u1784\u1794\u17b6\u1793\u1794\u1784\u17d2\u1780\u17be\u178f \u1793\u17b7\u1784\u1794\u178e\u17d2\u178f\u17bb\u17c7\u1794\u178e\u17d2\u178f\u17b6\u179b\u1782\u17c6\u179a\u17bc\u179f\u17d2\u1798\u17bb\u1782\u17d2\u179a\u179f\u17d2\u1798\u17b6\u1789 \u178a\u17c2\u179b\u17a2\u17b6\u1785\u1791\u179f\u17d2\u179f\u1793\u17cd\u1791\u17b6\u1799\u1794\u1789\u17d2\u17a0\u17b6 \u1793\u17b7\u1784\u178a\u17c6\u178e\u17c4\u17c7\u179f\u17d2\u179a\u17b6\u1799\u1787\u17b6\u1798\u17bd\u1799\u1793\u17b9\u1784\u1780\u1798\u17d2\u179a\u17b7\u178f\u1781\u17d2\u1796\u179f\u17cb\u1793\u17c3\u1797\u17b6\u1796\u178f\u17d2\u179a\u17b9\u1798\u178f\u17d2\u179a\u17bc\u179c\u17d4<\/li>\n \t<li><b>\u1780\u17b6\u179a\u200b\u1794\u1784\u17d2\u1780\u17be\u178f\u200b\u1794\u179a\u17b7\u179f\u17d2\u1790\u17b6\u1793\u17d6<\/b> \u178a\u17c4\u1799\u1794\u17d2\u179a\u17be\u1794\u17d2\u179a\u17b6\u179f\u17cb\u1794\u1785\u17d2\u1785\u17c1\u1780\u179c\u17b7\u1791\u17d2\u1799\u17b6\u178a\u17bc\u1785\u1787\u17b6 TensorFlow, Docker \u1799\u17be\u1784\u1794\u17b6\u1793\u179f\u17b6\u1784\u179f\u1784\u17cb\u1798\u17c9\u17b6\u179f\u17ca\u17b8\u1793 ML \u179f\u17d2\u179c\u17d0\u1799\u1794\u17d2\u179a\u179c\u178f\u17d2\u178f\u17b7\u178a\u17c2\u179b\u1794\u17be\u1780\u1794\u179a\u178a\u17c4\u1799\u1781\u17d2\u179b\u17bd\u1793\u17af\u1784 \u178a\u17c2\u179b\u178f\u17d2\u179a\u17bc\u179c\u1794\u17b6\u1793\u179a\u1785\u1793\u17b6\u17a1\u17be\u1784\u179f\u1798\u17d2\u179a\u17b6\u1794\u17cb\u1791\u17c6\u17a0\u17c6 \u1793\u17b7\u1784\u1794\u17d2\u179a\u179f\u17b7\u1791\u17d2\u1792\u1797\u17b6\u1796\u17d4<\/li>\n \t<li><b>\u1780\u17b6\u179a\u179a\u17bd\u1798\u1794\u1789\u17d2\u1785\u17bc\u179b\u1798\u17c9\u17b6\u179f\u17ca\u17b8\u1793 ML\u17d6<\/b> \u1787\u17c6\u17a0\u17b6\u1793\u1785\u17bb\u1784\u1780\u17d2\u179a\u17c4\u1799\u1796\u17b6\u1780\u17cb\u1796\u17d0\u1793\u17d2\u1792\u1793\u17b9\u1784\u1780\u17b6\u179a\u179a\u17bd\u1798\u1794\u1789\u17d2\u1785\u17bc\u179b\u1798\u17c9\u17b6\u179f\u17ca\u17b8\u1793 ML \u178a\u17c2\u179b\u1794\u1784\u17d2\u1780\u17be\u178f\u178a\u17c4\u1799\u1795\u17d2\u1791\u17b6\u179b\u17cb\u1781\u17d2\u179b\u17bd\u1793\u1791\u17c5\u1780\u17d2\u1793\u17bb\u1784\u1794\u17d2\u179a\u1796\u17d0\u1793\u17d2\u1792\u178a\u17c2\u179b\u1798\u17b6\u1793\u179f\u17d2\u179a\u17b6\u1794\u17cb\u179a\u1794\u179f\u17cb MSO \u178a\u17be\u1798\u17d2\u1794\u17b8\u1782\u17b6\u17c6\u1791\u17d2\u179a\u1780\u17b6\u179a\u179c\u17b7\u1797\u17b6\u1782 \u1793\u17b7\u1784\u1780\u17b6\u179a\u179f\u1798\u17d2\u179a\u17c1\u1785\u1785\u17b7\u178f\u17d2\u178f\u178f\u17b6\u1798\u1796\u17c1\u179b\u179c\u17c1\u179b\u17b6\u1787\u17b6\u1780\u17cb\u179f\u17d2\u178f\u17c2\u1784\u17d4<\/li>\n<\/ul>\n<h5><strong>\u179b\u1791\u17d2\u1792\u1795\u179b \u1793\u17b7\u1784\u17a2\u178f\u17d2\u1790\u1794\u17d2\u179a\u1799\u17c4\u1787\u1793\u17cd\u17d6<\/strong><\/h5>\n<ul>\n \t<li>\u1780\u17b6\u179a\u1787\u17c6\u179a\u17bb\u1789\u1794\u17d2\u179a\u179f\u17b7\u1791\u17d2\u1792\u1797\u17b6\u1796\u17d6 \u1794\u17d2\u179a\u1796\u17d0\u1793\u17d2\u1792 ML \u1780\u17b6\u178f\u17cb\u1794\u1793\u17d2\u1790\u1799\u1796\u17c1\u179b\u179c\u17c1\u179b\u17b6\u1782\u17d2\u179a\u1794\u17cb\u1782\u17d2\u179a\u1784\u1780\u17b6\u179a\u17a0\u17c5\u1791\u17bc\u179a\u179f\u1796\u17d2\u1791\u1787\u17b6\u1798\u1792\u17d2\u1799\u1798 5 \u1793\u17b6\u1791\u17b8\u17d4<\/li>\n \t<li>\u1780\u17b6\u179a\u1796\u17d2\u1799\u17b6\u1780\u179a\u178e\u17cd\u1785\u17d2\u1794\u17b6\u179f\u17cb\u179b\u17b6\u179f\u17cb\u17d6 \u1798\u17c9\u17bc\u178a\u17c2\u179b ML \u1791\u1791\u17bd\u179b\u1794\u17b6\u1793\u1797\u17b6\u1796\u178f\u17d2\u179a\u17b9\u1798\u178f\u17d2\u179a\u17bc\u179c 99.9% \u179f\u1798\u17d2\u179a\u17b6\u1794\u17cb\u1794\u17d2\u179a\u1797\u17c1\u1791\u1780\u17b6\u179a\u17a0\u17c5\u1792\u1798\u17d2\u1798\u178f\u17b6\u17d4<\/li>\n \t<li>\u1794\u17d2\u179a\u179f\u17b7\u1791\u17d2\u1792\u1797\u17b6\u1796\u1793\u17c3\u1780\u17b6\u179a\u1785\u17c6\u178e\u17b6\u1799\u17d6 \u1780\u17b6\u179a\u179f\u1793\u17d2\u179f\u17c6\u1794\u17d2\u179a\u17b6\u1780\u17cb\u179a\u17b6\u1794\u17cb\u179b\u17b6\u1793\u178a\u17c2\u179b\u179a\u17c6\u1796\u17b9\u1784\u1791\u17bb\u1780\u1787\u17b6\u179a\u17c0\u1784\u179a\u17b6\u179b\u17cb\u1786\u17d2\u1793\u17b6\u17c6\u1794\u1784\u17d2\u17a0\u17b6\u1789\u1796\u17b8\u1795\u179b\u1794\u17c9\u17c7\u1796\u17b6\u179b\u17cb\u1795\u17d2\u1793\u17c2\u1780\u17a0\u17b7\u179a\u1789\u17d2\u1789\u179c\u178f\u17d2\u1790\u17bb\u1793\u17c3\u179f\u17c1\u179c\u17b6\u1780\u1798\u17d2\u1798 ML Optimization \u179a\u1794\u179f\u17cb\u1799\u17be\u1784\u17d4<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f18ea13 e-flex e-con-boxed e-con e-parent\" data-id=\"f18ea13\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div 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